Premiere Sales Company FAQ

Here are the most commonly asked questions Premiere Sales answers for our customers. If you cannot find what you’re looking for here, please give us a call on (760) 525-2724 and a member of our service and support team will get you sorted. You can also use our Contact Us form, drop us an email at support@premieresales.com, or we’re available to chat by clicking on the “Chat with us” button in the bottom left.

As soon as you place an online order, you will receive an email confirmation / receipt from us (sales@premieresales.com). Sometimes this email may end up in your spam or junk folder so please check there. If you still haven’t received an email, please contact us.

Once we ship your order, you’ll receive an “Order Complete” email containing the shipping details and tracking number for your purchase.

If you place your order via phone, we will email you a sales receipt including tracking information once we ship your order.

Free shipping is available on most orders totaling $99 or more (before tax) shipping to points in the contiguous (lower 48) of the United States. Free shipping orders are shipped via US Mail or UPS Ground. We are located in southern California, so most orders should arrive in 1 to 6 business days depending on your location. Orders totaling under $99 (before tax) shipping to points in the contiguous (lower 48) of the United States have a flat rate shipping cost of $5.00. These orders are also shipped via US Mail or UPS Ground. There are occasionally exceptions for the free and flat rate shipping charges in the case of extremely heavy or oddly shaped products, or if being shipped to a remote location.

If the order is shipping to Alaska or Hawaii, most orders cost a flat rate of $10.00. Large orders or bulky items may incur additional shipping costs. After you place your order, we will contact you if this is the case to discuss the options. Shipping rates are based on our cost and depend on weight and destination.

Unfortunately we do not offer local pickup / will call.

No. We do not offer shipping outside of the United States at this time.

We are focused on quick, accurate order processing and shipping. In fact, most orders placed before 1:00pm PST Monday through Friday generally ship the same day. We are located in southern California, so most orders should arrive in 1 to 6 business days depending on your location.

You will receive an email with the tracking information when your order has shipped.

If your shipping address is in California, you will automatically be charged sales tax. Orders shipped outside of California are not taxed.

We accept Visa, Master Card, American Express, and Discover. We also accept Paypal. You can also pay by certified check or money order if you call and place your order by phone. We strongly encourage you to pay by credit card for your own protection. It is the safest and fastest method of payment.

We want you to love your purchase! You may return most unused products within 30 days of delivery for a refund. Please see our returns policy.

If you need to return an item, please call us on (760) 525-2724, use our Contact Us form, drop us an email at returns@premieresales.com, or we’re available to chat by clicking on the “Chat with us” button in the bottom right. Please include your order number, the product you would like to return, and your reason for the return. We will provide you with a Return Authorization (RA) number and instructions of how to easily your item. All returns must have a Return Authorization number.

Please refer to our full Return Policy and Procedures.

We regularly check to make sure our prices our the lowest so rest assured you’re always getting a great deal! We do occasionally email exclusive coupons and promo codes to the subscribers of our mailing list so be sure to sign up!

Yes we do! To discuss, please give us a call on (760) 525-2724, use our Contact Us form, drop us an email at sales@premieresales.com, or we’re available to chat by clicking on the “Chat with us” button in the bottom right.

It will vary by product and water conditions, but as a general rule of thumb most of our water filters should be changed once per year, and membranes should be changed once every 2-3 years. Please refer to product descriptions or give us a call on (800) 817-6306, use our Contact Us form, drop us an email at sales@premieresales.com, or we’re available to chat by clicking on the “Chat with us” button in the bottom right.