Premiere Sales Company FAQ

Here are the most commonly asked questions Premiere Sales answers for our customers. If you cannot find what you’re looking for here, please give us a call toll-free on (800) 817-6306 and a member of our service and support team will get you sorted. You can also use our Contact Us form, drop us an email at support@premieresales.com, or we’re available to chat by clicking on the “Chat with us” button in the bottom left.

We’re typically available from 8am to 6pm PST Monday through Friday, and 9am to 5pm PST on weekends to assist you.

Free shipping is available on most orders totalling $89 or more (before tax) shipping to points in the contiguous (lower 48) of the United States. Free shipping orders are shipped via US Mail or UPS Ground and typically arrive within 1-14 days. Orders totalling under $89 (before tax) shipping to points in the contiguous (lower 48) of the United States have a flat rate shipping cost of $9.99. These orders are also shipped via US Mail or UPS Ground. There are occasionally exceptions for the free and flat rate shipping charges in the case of extremely heavy or oddly shaped products, or if being shipped to a remote location.

If the order is shipping to Alaska or Hawaii, most orders cost a flat rate of $9.99. Large orders or bulky items may incur additional shipping costs. After you place your order, we will contact you if this is the case to discuss the options. Shipping rates are based on our cost and depend on weight and destination.

Unfortunately we do not offer local pickup / will call.

We do, but our website is not currently set up to accept international orders so please contact us to discuss international shipping.

Premiere Sales does its best to make sure international packages go through with no delays or additional duties. Although it’s pretty rare, our shipments occasionally get stopped for inspection by the customs department of the receiving country so please take this into consideration timewise. You’ll be responsible for paying all duties or taxes associated with your shipment. If you refuse to pay these duties, you will be charged the all the shipping costs (outgoing and return), any duties or incurred expenses, and a 25% re-stocking fee.

Orders placed before 1:00pm PST, Monday through Friday generally ship that same day. Our shipping department is closed on weekends and USA national holidays, so orders placed on Fridays after 1:00pm PST are shipped on Monday (the next business day). Please note that UPS does not deliver on Saturday or Sunday. Depending on the shipping service chosen, your order will should arrive in 1 to 6 business days.

If your shipping address is in California, you will automatically be charged 7.75% sales tax. Orders shipped outside of California are not taxed.

We accept Visa, Master Card, American Express, and Discover. We also accept Paypal. You can also pay by certified check or money order if you call and place your order by phone. We strongly encourage you to pay by credit card for your own protection. It is the safest and fastest method of payment.

We want you to love your purchase! You may return most unused products within 30 days of delivery for a refund. We’ll also pay the return shipping costs if the return is the result of our error (you received an incorrect or defective product, etc.).

If you need to return an item, please call us on (800) 817-6306 with your order number and details about the product you would like to return. We will provide you with a Return Authorization (RA) number and instructions of how to easily your item. All returns must have a Return Authorization number.

Please refer to our full Return Policy and Procedures.

We regularly check to make sure our prices our the lowest so rest assured you’re always getting a great deal! We do occasionally email exclusive coupons and promo codes to the subscribers of our mailing list so be sure to sign up!

Yes we do! To discuss, please give us a call on (800) 817-6306, use our Contact Us form, drop us an email at sales@premieresales.com, or we’re available to chat by clicking on the “Chat with us” button in the bottom right.

It will vary by product and water conditions, but as a general rule of thumb most of our water filters should be changed once per year, and membranes should be changed once every 2-3 years. Please refer to product descriptions or give us a call on (800) 817-6306, use our Contact Us form, drop us an email at sales@premieresales.com, or we’re available to chat by clicking on the “Chat with us” button in the bottom right.