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Here are the most commonly asked questions Premiere Sales answers for our customers. If you cannot find what you’re looking for here, please give us a call on (760) 525-2724 and a member of our service and support team will get you sorted. You can also use our Contact Us form, drop us an email at firstname.lastname@example.org, or we’re available to chat by clicking on the “Chat with us” button in the bottom left.
Yes, we automatically send an email confirmation for every online order. Sometimes our emails end up in the spam or junk folder so please check there if you don’t see it. You should receive an email confirming your order pretty much immediately. This email is sent from email@example.com with the subject line, “Your Premiere Sales order has been received!”
Please whitelist our email address (firstname.lastname@example.org) so you will get other emails from us in your Inbox. How to whitelist an email.
Once we ship your order, you’ll receive an “Order Complete” email containing the shipping details and tracking number for your purchase.
If you place your order via phone, we will email you a sales receipt including tracking information once we ship your order.
- Free shipping for orders $149 or more (before tax)
- $7 shipping for orders under $149 (before tax)
Orders are shipped via US Mail or UPS Ground. We are located in southern California, so most orders arrive in 1 to 7 business days. Expedited shipping is available – give us a call on (760) 282-4668, email us at email@example.com, or live chat for options / costs. Please note that expedited shipping is not an option at check-out on our website, please contact us to arrange.
Alaska & Hawaii, Puerto Rico
- $10 shipping for replacement filter cartridges, replacement filter kits, RO membranes, or other relatively small items/orders
- Shipping rates for large orders or bulky items are at cost and depend on weight and destination. After you place your order, we will contact you if this is the case to discuss the options.
Unfortunately we do not offer local pickup / will call.
No, we do not offer shipping outside of the United States and Puerto Rico at this time.
Making sure that you receive your order quickly is a top priority for us. We take pride in processing and shipping your order as quickly as possible. Most orders are shipped within one business day.
Orders are shipped from our location in Southern California. Shipping times vary by provider (US Mail or UPS Ground) and destination, however your order is most likely to arrive within 1-7 days from when it is shipped. Please note that due to COVID-19, USPS and UPS are experiencing longer than usual delivery times.
You will receive an email confirming your order has shipped and the tracking information. Sometimes this email may end up in the “junk” folder so be sure to check in there.
If your shipping address is in California, you will automatically be charged sales tax. Orders shipped outside of California are not taxed.
You may return or exchange most unused products within 30 days of delivery.
“Premiere 30-Day Guarantee” products (listed here) can be returned for a full refund whether they’ve been used or not.
If you want to return anything, please email us at firstname.lastname@example.org with your order number and which item(s) you would like to return. We will provide you with a Return Authorization (RA) number and instructions of how to easily your item. All returns must have a Return Authorization number.
Please read our full Return Policy and Procedures.
All our products carry a 30-day warranty against manufacturer defects. Please refer to individual products for extended warranty information beyond this 30-day warranty.
It will vary by product and water conditions, but as a general rule of thumb most of our water filters should be changed once per year, and membranes should be changed once every 2-3 years. Please refer to product descriptions or give us a call at (760) 282-4668, email us at email@example.com, or via our live chat.