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Premiere Sales Return Policy and Procedures
Customer satisfaction is important to our team at Premiere Sales.
Here’s all the details on returns, refunds, and other important information. If we can answer any questions, please give us a call at (760) 282-4668, send an email at firstname.lastname@example.org, or live chat.
- Returns, refunds, exchanges
- Missing, incorrect, damaged items
- Order cancellations
- Refused orders
- Defective items
Returns, Refunds, Exchanges
At Premiere Sales, our focus is to provide outstanding water filters at an affordable price. We want you to love your water so if you change your mind, we accept returns and exchanges on most new, unused items within 30 days of delivery. For defective merchandise, item(s) delivered damaged, or incorrect item(s), please refer to the respective section below.
There are no refunds or exchanges on items that have been installed, used, missing original packaging, and/or are otherwise compromised. Special orders such as non-stocked items, items not available on our website, custom products, or drop-shipped items are not returnable. Return or exchange shipping costs are the responsibility of the customer.
Please email email@example.com to obtain a Return Authorization (RA) number and instructions for returning or exchanging the item(s). Unauthorized returns will not be refunded. Shipping charges for returns or exchanges are the responsibility of the customer.
For exchanges, the original item(s) must be received before we can send any replacement item(s).
Returned products are subject to a 25% restocking fee. A restocking fee may be waived if you are purchasing another product of equal or greater value, or the amount can be retained as store credit towards a future purchase.
For authorized returns, Premiere Sales will process a refund after we receive and inspect the product. Due to health and safety, we currently quarantine returned packages for a few days before opening them. Refunds will be sent to the original method of payment within 5 business days of inspecting the returned product(s).
Missing, Incorrect, Damaged Items
Please let us know about any missing, incorrect, or damaged items within seven days of delivery and we’ll take care of the issue. You can call customer service at (760) 282-4668, email firstname.lastname@example.org, or via live chat.
To cancel an order please contact us ASAP at (760) 282-4668, email us (email@example.com), or live chat. If an order has been shipped, it needs to be returned in accordance with our regular return policy.
If an order is refused, the customer is responsible for the costs of shipping to and from their location as well as a restocking fee of 25%.
Our products are manufactured with the highest quality materials and industry leading technology and design. We thoroughly inspect products before we send them. All our products carry a 30-day warranty against unexpected defects in workmanship. Please refer to individual products for extended warranty information beyond this 30-day warranty. Whether a product or component has an extended warranty (and the length of the warranty) will be indicated on their product page.
If a product is defective, please let us know within thirty days of delivery, or at any point during its respective warranty period. You can call customer service at (760) 282-4668 or email us on firstname.lastname@example.org to report defective merchandise. We will investigate the issue with you on the phone, email, or via a video call. Depending on the type, size, and/or issue with the product, if the item does have a manufacturer defect we will decide whether to replace the entire product completely, replace the defective part, send additional part(s), or issue a refund.
Equipment and items purchased from us should be properly installed and maintained accordingly. We are not responsible for issues resulting from improper installation, poor maintenance, abuse, misuse, misapplication, neglect, alteration, accidents, fire, flood, freezing, environmental factors, water pressure spikes, or other such acts.
We may require that the product sent is sent back to us and we will usually provide you with a return shipping label or a UPS call tag (depending on the item). In some circumstances you may be responsible for covering the return shipping costs initially, which we will reimburse you for once the item is received and confirmed defective.
We reserve the right to determine if a product has a manufacturer defect and if it should be replaced (fully or partially), repaired, or refunded. Please note that in some cases, no replacement will be sent until the original item has been received, evaluated, and deemed defective. Also, in some cases no refund will be issued until the original item has been received, evaluated, and deemed defective.