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You Are Here: Premiere Sales > Contact Premiere Sales
General questions: email@example.com
New or existing orders: firstname.lastname@example.org
Product support: email@example.com
We’re available most days from 7am – 5pm EST for live chat. You’ll be able to send us an email with your query if live chat is unavailable.
3771 Kelton Drive
Oceanside, CA 92056-6313
Please find answers to the most frequently asked questions below.
As soon as you place an online order, you will receive an email confirmation / receipt from us (firstname.lastname@example.org). Sometimes this email may end up in your spam or junk folder so please check there. If you still haven’t received an email, please contact us.
Once we ship your order, you’ll receive an “Order Complete” email containing the shipping details and tracking number for your purchase.
If you place your order via phone, we will email you a sales receipt including tracking information once we ship your order.
Free shipping is available on most orders totaling $149 or more (before tax) shipping to points in the contiguous (lower 48) of the United States. Free shipping orders are shipped via US Mail or UPS Ground. We are located in southern California, so most orders should arrive in 1 to 6 business days depending on your location. Orders totaling under $149 (before tax) shipping to points in the contiguous (lower 48) of the United States have a flat rate shipping cost of $7. These orders are also shipped via US Mail or UPS Ground. There are occasionally exceptions for the free and flat rate shipping charges in the case of extremely heavy or oddly shaped products, or if being shipped to a remote location.
If the order is shipping to Alaska or Hawaii, most orders cost a flat rate of $10. Large orders or bulky items may incur additional shipping costs. After you place your order, we will contact you if this is the case to discuss the options. Shipping rates are based on our cost and depend on weight and destination.
Unfortunately we do not offer local pickup / will call.
No. We do not offer shipping outside of the United States at this time.
Making sure that you receive your order quickly is a top priority for us. We take pride in processing and shipping your order as quickly as possible. Most orders are shipped within one business day.
Orders are shipped from our location in Southern California. Shipping times vary by provider (US Mail or UPS Ground) and destination, however your order is most likely to arrive within 1-7 days from when it is shipped. Please note that due to COVID-19, USPS and UPS are experiencing longer than usual delivery times.
You will receive an email confirming your order has shipped and the tracking information. Sometimes this email may end up in the “junk” folder so be sure to check in there.
If your shipping address is in California, you will automatically be charged sales tax. Orders shipped outside of California are not taxed.
We accept Visa, Master Card, American Express, and Discover. We also accept Paypal. You can also pay by certified check or money order if you call and place your order by phone. We strongly encourage you to pay by credit card for your own protection. It is the safest and fastest method of payment.
You may return most unused products within 30 days of delivery for a refund. Please note that there are no returns, refunds, or exchanges on products which have been installed or used.
If you need to return an item, please call us on (760) 282-4668, use our Contact Us form, drop us an email at email@example.com, or we’re available to chat by clicking on the “Chat with us” button in the bottom right. Please include your order number, the product you would like to return, and your reason for the return. We will provide you with a Return Authorization (RA) number and instructions of how to easily your item. All returns must have a Return Authorization number.
All our products carry a 30-day warranty against manufacturer defects. Please refer to individual products for extended warranty information beyond this 30-day warranty.
Please refer to our full Return Policy and Procedures.
We regularly check to make sure our prices our the lowest so rest assured you’re always getting a great deal! We do occasionally email exclusive coupons and promo codes to the subscribers of our mailing list so be sure to sign up!
Yes we do! To discuss, please drop us an email at firstname.lastname@example.org or give us a call on (760) 282-4668.
It will vary by product and water conditions, but as a general rule of thumb most of our water filters should be changed once per year, and membranes should be changed once every 2-3 years. Please refer to product descriptions or give us a call on (760) 282-4668, use our Contact Us form, drop us an email at email@example.com, or we’re available to chat by clicking on the “Chat with us” button in the bottom right.
You can use this form to contact us. We aim to reply within a few hours.