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You Are Here: Premiere Sales > Contact Premiere Sales
We’re a small but mighty team at Premiere Sales (there’s just two of us). It’s a huge priority to make ourselves available as much as possible to you. If you contact us, we will get back to you promptly.
General questions: email@example.com
New or existing orders: firstname.lastname@example.org
Product support: email@example.com
We’re available most days from approximately 7am – 5pm EST for live chat. You’ll be able to send us a message with your query if live support is unavailable.
3771 Kelton Drive
Oceanside, CA 92056-6313
Please find answers to the most frequently asked questions below.
Yes, we automatically send an email confirmation for every online order. Sometimes our emails end up in the spam or junk folder so please check there if you don’t see it. You should receive an email confirming your order pretty much immediately. This email is sent from firstname.lastname@example.org with the subject line, “Your Premiere Sales order has been received!”
Please whitelist our email address (email@example.com) so you will get other emails from us in your Inbox. How to whitelist an email.
Once we ship your order, you’ll receive an “Order Complete” email containing the shipping details and tracking number for your purchase.
If you place your order via phone, we will email you a sales receipt including tracking information once we ship your order.
Orders are shipped via US Mail or UPS Ground. We are located in southern California, so most orders arrive in 1 to 7 business days. Expedited shipping is available – give us a call on (760) 282-4668, email us at firstname.lastname@example.org, or live chat for options / costs. Please note that expedited shipping is not an option at check-out on our website, please contact us to arrange.
Alaska & Hawaii, Puerto Rico
Unfortunately we do not offer local pickup / will call.
No, we do not offer shipping outside of the United States and Puerto Rico at this time.
Update: Please be advised that most orders placed 1/3/22 to 1/11/22 will be shipped from 1/12/22. We will send an email with tracking information when your order ships. Thanks for your patience – we’re a small business (just 2 of us) taking a break for family during this time. Once we’re caught up, we’ll resume our normal processing times where most orders are shipped within 1 business day.
Making sure that you receive your order quickly is a top priority for us. We take pride in processing and shipping your order as quickly as possible – most orders are processed within 1 business day.
Orders are shipped from our location in Southern California. Shipping times vary by provider (US Mail or UPS Ground) and destination, however your order is most likely to arrive within 1-7 days from when it is shipped. Please note that due to COVID-19, USPS and UPS are experiencing longer than usual delivery times.
You will receive an email confirming your order has shipped and the tracking information. Sometimes this email may end up in the “junk” folder so be sure to check in there.
If your shipping address is in California, you will automatically be charged sales tax. Orders shipped outside of California are not taxed.
You may return or exchange most unused products within 30 days of delivery.
“Premiere 30-Day Guarantee” products (listed here) can be returned for a full refund whether they’ve been used or not.
If you want to return anything, please email us at email@example.com with your order number and which item(s) you would like to return. We will provide you with a Return Authorization (RA) number and instructions of how to easily your item. All returns must have a Return Authorization number.
Please read our full Return Policy and Procedures.
All our products carry a 30-day warranty against manufacturer defects. Please refer to individual products for extended warranty information beyond this 30-day warranty.
It will vary by product and water conditions, but as a general rule of thumb most of our water filters should be changed once per year, and membranes should be changed once every 2-3 years. Please refer to product descriptions or give us a call at (760) 282-4668, email us at firstname.lastname@example.org, or via our live chat.
You can use this form to contact us. We aim to reply within a few hours.