Let's reduce returns and help the planet! By carefully choosing your water filters and ensuring they meet your needs before purchase, we can collectively minimize unnecessary shipping, packaging waste, and carbon emissions associated with returns. Together, we can make a positive impact on our environment.
Return Eligibility
Items can be returned within 30 days from the date of delivery. Naturally, we cannot take returns on used products.
Non-Returnable Items
- Items that have been used / installed (for defective, incorrect, or shipping damaged items see below).
- Special orders and items not available on our website
- Items marked as final sale
Return Process
- Initiate Return: Contact our customer service team at returns@premieresales.com to initiate a return. Please provide your order number and the reason for the return.
- Return Authorization: Once your return is approved, you will receive a return authorization number and instructions on how to send your item back.
- Return Shipping: You are responsible for paying the shipping costs for returning your item.
Once we receive and process the returned item, a refund will be processed to your original method of payment within 7-10 business days. Shipping charges are non-refundable. Please note that it may take some time for your bank or credit card company to process and post the refund.
Exchanges
We do not offer direct exchanges. If you need a different item, please place a new order for it and return the original item for a refund.
Missing, Incorrect, and/or Damaged Items
If you receive a damaged item, or anything in your order is missing or incorrect, please contact us within 7 days of delivery at support@premieresales.com. Please provide your order number, a description of the issue, and any photos. We will arrange for a replacement or refund as quickly as possible.
Defective Merchandise
At Premiere Sales, we are committed to ensuring the highest quality of our products.
Please report any defects within 30 days of delivery. Email our customer service team at support@premieresales.com with details of the defect. Please provide your order number, a description of the issue, and any photos or videos.
We will investigate the issue with you via phone, email, or video call. Depending on the nature of the defect, we will decide whether to replace the entire product, replace the defective part, send additional parts, or issue a refund.
We may ask you to return the defective item. In most cases, we will provide a return shipping label. In some situations, you may need to cover the return shipping cost initially, which we will reimburse upon receiving and confirming the defect.
Important Considerations - Proper installation and maintenance are required for all equipment and items purchased from us. We are not responsible for issues due to improper installation, poor maintenance, abuse, misuse, neglect, accidents, or environmental factors.
We reserve the right to determine if an item has a manufacturer defect and decide the appropriate resolution (replacement, repair, or refund). No replacement or refund will be issued until the original item is received, evaluated, and deemed defective.
If you have any questions about our return policy or defective merchandise policy, please don't hesitate to contact our customer service team at support@premieresales.com. Thank you for shopping with Premiere Sales. We appreciate your business and are committed to providing you with quality products and excellent customer service.