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Our products are manufactured with the highest quality materials and industry leading technology and design. As a result, Premiere Sales is proud to offer a warranty against faulty workmanship and materials on select products. Should a fault occur within the applicable warranty period, a free replacement part can be issued. In the event that this does not resolve the problem, a replacement product of equal or higher value will be supplied.
Whether a product has a warranty and the length of the warranty will be indicated on the product page.
If there is a problem with the goods, please notify us by calling us on (760) 282-4668 or email us at email@example.com and providing details of the problem. It is helpful if you can please provide us with a digital photograph or video of the problem as this normally saves you having to return the goods for inspection.
If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been received at our warehouse and checked. Where we replace faulty goods, you are responsible for their disposal if they do not require being returned to us.
The cost of returning goods to us is your responsibility, however on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however, you will be required to cover our reasonable postage costs.
Equipment and goods purchased from us should be installed and maintained properly. We cannot be responsible for poor installation and maintenance standards resulting in failure of the goods. The above mentioned warranties are void if you alter or repair it in any way (unless directed to do so by us).
Proper maintenance includes but is not limited to:
- Ensuring the product is not exposed to extreme temperatures, including freezing. For example, if a filter, housing, or any parts burst due to cold temperatures (including freezing), we cannot be responsible for this and the warranty is void. You must take adequate precautions to prevent your filter, housing, or any parts from becoming too hot or cold.
- Replacing filters, cartridges, and membranes regularly and when they become full.
- Flushing the membrane regularly and when it becomes full (if applicable)
If you are unsure what proper maintenance and adequate precautions include, please contact us to discuss your situation and we’ll advise you.
If an item is no longer available we will offer an equivalent or better alternative. We are unable to guarantee an exact color match or design due to the nature of the product.
Also, Premiere Sales is not liable for any loss of time, inconvenience, incidental expenses such as telephone calls, labor or material charges incurred in connection with the removal or replacement of the equipment, or any other incidental or consequential damages.