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*** Shipping update 6/2/2020: It’s taking us longer than usual to process/ship orders at the moment. For all orders placed from June 2nd, your order will ship from the early part of next week (6/8).***
Free shipping is available on most orders totaling $99 or more (before tax) shipping to points in the contiguous (lower 48) of the United States. Free shipping orders are shipped via US Mail or UPS Ground and typically arrive within 1-7 days.
There are occasionally exceptions for free shipping in the case of extremely heavy or oddly shaped products, or if the order is being shipped to a remote location. We will notify you if this is the case.
Flat Rate Shipping
Orders totaling under $99 (before tax) shipping to points in the contiguous (lower 48) of the United States have a flat rate shipping cost of $5.00. These orders are also shipped via US Mail or UPS Ground and typically arrive within 1-7 days.
Orders are shipped from our location in Southern California. If you need your order faster than standard USPS Mail or UPS Ground, we do offer expedited shipping. Please contact us on (760) 525-2724 or firstname.lastname@example.org to discuss the options and costs.
Shipping to Alaska & Hawaii
For orders shipping to Alaska or Hawaii there is a flat rate shipping charge of $10.00.
Large orders or bulky items may incur additional shipping costs. After you place your order, we will contact you if this is the case to discuss the options. Shipping rates depend on weight and destination, and are their true cost.
NEW: Shipping to Puerto Rico
We now ship some items to Puerto Rico! For orders shipping to Puerto Rico there is a flat rate shipping charge of $10.00.
At the moment, we are only shipping replacement filter cartridges, replacement filter kits, RO membranes, or other relatively small items/orders. We are unable to ship large orders or bulky items (such as systems) unfortunately. If you have any questions about what is available for shipping, please let us know.
Order Processing and Shipping Times
Quick shipping is a top priority for us, we take pride in processing and shipping most orders within 24 hours of purchase (Monday – Friday).
Orders are shipped from our location in Southern California. Shipping times vary by provider (US Mail or UPS Ground) and destination, however your order should typically arrive within 1-7 days.
You will receive an email confirming your order has shipped and the tracking information. Sometimes this email may end up in the “junk” folder so be sure to check in there.
Unfortunately we do not offer local pickup / will call.
We do not offer shipping outside of the United States.