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Shipping update: For orders placed between October 21st – November 1st, these orders will ship on or around November 2nd. We apologize for any inconvenience.
Free shipping is available on most orders totaling $99 or more (before tax) shipping to points in the contiguous (lower 48) of the United States. Free shipping orders are shipped via US Mail or UPS Ground and typically arrive within 1-7 days. (Please note that due to COVID-19, USPS and UPS are experiencing longer than usual delivery times).
There are occasionally exceptions for free shipping in the case of extremely heavy or oddly shaped products, or if the order is being shipped to a remote location. We will notify you after your purchase if this is the case.
Flat Rate Shipping
Orders totaling under $99 (before tax) shipping to points in the contiguous (lower 48) of the United States have a flat rate shipping cost of $5.00. These orders are also shipped via US Mail or UPS Ground and typically arrive within 1-7 days.
Orders are shipped from our location in Southern California. If you need your order faster than standard USPS Mail or UPS Ground, we do offer expedited shipping. Please contact us on firstname.lastname@example.org to discuss the options and costs.
Shipping to Alaska & Hawaii
For orders shipping to Alaska or Hawaii there is a flat rate shipping charge of $10.00.
Large orders or bulky items may incur additional shipping costs. After you place your order, we will contact you if this is the case to discuss the options. Shipping rates depend on weight and destination, and are their true cost.
NEW: Shipping to Puerto Rico
We now ship some items to Puerto Rico! For orders shipping to Puerto Rico there is a flat rate shipping charge of $10.00.
At the moment, we are only shipping replacement filter cartridges, replacement filter kits, RO membranes, or other relatively small items/orders. We are unable to ship large orders or bulky items (such as systems) unfortunately. If you have any questions about what is available for shipping, please let us know.
Order Processing and Shipping Times
Making sure that you receive your order quickly is a top priority for us. We take pride in processing and shipping your order as quickly as possible. Update: For orders placed between October 21st to November 1st, we will ship these orders on or around November 2nd. We apologize for any inconvenience.
Orders are shipped from our location in Southern California. Shipping times vary by provider (US Mail or UPS Ground) and destination, however your order is most likely to arrive within 1-7 days from when it is shipped. Please note that due to COVID-19, USPS and UPS are experiencing longer than usual delivery times.
You will receive an email confirming your order has shipped and the tracking information. Sometimes this email may end up in the “junk” folder so be sure to check in there.
Unfortunately we do not offer local pickup / will call.
We do not offer shipping outside of the United States or Puerto Rico.