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Update: Please be advised that most orders placed 4/13/23 to 4/23/23 will be shipped during the week of April 24th. We will send an email with tracking information when your order ships. Thanks for your patience – we’re a small business (just 2 of us) taking a break for family during this time. Once we’re caught up, we’ll resume our normal processing times where most orders are shipped within 1 business day.
Free Shipping on Orders $199 or More
Free shipping on orders totaling $199 or more shipping to points in the contiguous (lower 48) of the United States. Please note the $199 amount is after any coupons/discounts are applied, and before tax. Free shipping orders are shipped via US Mail or UPS Ground and typically arrive within 1-7 days.
There are occasionally exceptions for free shipping in the case of extremely heavy or oddly shaped products, or if the order is being shipped to a remote location. We will notify you after your purchase if this is the case.
$8 Flat Rate Shipping on Orders under $199
Orders totaling under $199 (before tax) shipping to points in the contiguous (lower 48) of the United States have a flat rate shipping cost of $8. These orders are also shipped via US Mail or UPS Ground and typically arrive within 1-7 days.
Orders are shipped from our location in Southern California. If you need your order faster than standard USPS Mail or UPS Ground, please contact us on (760) 282-4668, email us at email@example.com, or live chat for options / costs for expedited shipping. Please note that there is no option at check-out on our website for expedited shipping.
Shipping to Alaska & Hawaii
For orders shipping to Alaska or Hawaii there is a flat rate shipping charge of $12 for replacement filter cartridges, replacement filter kits, RO membranes, or other relatively small items/orders.
Large orders or bulky items (such as systems) may incur additional shipping costs. After you place your order, we will contact you if this is the case to discuss the options. Shipping rates depend on weight and destination, and are their true cost.
Shipping to Puerto Rico
We now ship some items to Puerto Rico! For orders shipping to Puerto Rico there is a flat rate shipping charge of $12.
At the moment, we are only shipping replacement filter cartridges, replacement filter kits, RO membranes, or other relatively small items/orders. We are unable to ship large orders or bulky items (such as systems) unfortunately. If you have any questions about what is available for shipping, please let us know.
Shipping to Canada
Click here to request a shipping quote
We now ship some items to Canada. It’s not possible to place an order to Canada through our website so please contact us at firstname.lastname@example.org or (760) 282-4668 to let us know what you would like to order and your shipping address.
Order Processing and Shipping Times
Making sure that you receive your order quickly is a top priority for us. We take pride in processing and shipping your order as quickly as possible – most orders are processed within 1 business day.
Orders are shipped from our location in Southern California. Shipping times vary by provider (US Mail or UPS Ground) and destination, however your order is most likely to arrive within 1-7 days from when it is shipped.
You will receive an email confirming your order has shipped and the tracking information. Sometimes this email may end up in the “junk” folder so be sure to check in there.
Unfortunately we do not offer local pickup / will call.
We ship to the United States and select items to Puerto Rico and Canada only.